Every area of the work has a name attached to it.
Each person here owns a defined part of what ICT Solutions delivers and stays responsible for it. You deal with them directly — not with an account layer, and not with a queue.
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Founder & Chief Executive Officer
Nirav Desai
Twenty-five years building, securing and running IT environments — for two-person practices and for organizations working across 63 countries. He owns what ICT Solutions takes on in writing, and the escalation when something has nowhere else to go.
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Digital & Performance Marketing Specialist
Cormac Quinn
Ten-plus years in digital and performance marketing — Google and Meta Ads, CRM, website development, lead tracking, and conversion optimization. He works from what a campaign actually produced, where the leads came from, and what to change next.
Delivery engineers and specialist partners are brought in as the agreement requires. Who is assigned to your account is confirmed in the applicable service agreement.
Know who to call before you need to call anyone.
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01
Something is broken, slow, or unsafe
Helpdesk, monitoring, patching, backups, network and cloud issues, and anything touching security or patient data. This is the managed service, and it routes to the people who run it.
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02
You need to be found, or the website is not earning its keep
Search visibility, paid campaigns, landing experiences, lead tracking, and the measurement behind them. Scoped as a project or an ongoing growth engagement, separate from the managed agreement.
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03
Nobody answered, or two vendors are pointing at each other
It escalates to the founder. That is a working practice and a named person to go to — not a response-time or availability commitment.
Knowing where to start matters because these are bought differently. Managed IT and cybersecurity run on an ongoing agreement; project and growth work is scoped on its own, with its own outcome written down.
Talk to the people, not to a pipeline.
A first conversation covers your current environment, the problems that keep recurring, and where responsibility sits today. No obligation, and no scope is agreed until it is written down.
Or call (734) 772-9499 · A human answers