01
Your environment
Roughly how many people and locations, which servers or cloud platforms you run, and the business applications your team cannot work without.
01Start a conversation
Send us a message
Give us enough context to understand the problem. We will respond with the next useful question — not put you into a generic sales sequence.
Message sent.
Thank you — your note is with us. A member of the ICT Solutions team will read it and reply by email, usually with a question or two before we suggest a call.
If it is urgent, call (734) 772-9499. A human answers.
02What happens next
No sales sequence. Four steps, then a decision.
We are not going to drip-feed you emails for a quarter. The point of the first conversation is to work out whether we are the right partner for your operation — and to say so plainly if we are not.
We read it and reply by email. Usually with a question or two, so the call is not spent on basics we could have asked in writing.
A short call about your environment. What you run, who supports it today, what keeps recurring, and what is already scheduled or overdue.
A written summary of what we would own. The services, the boundaries, what stays with your team, and what needs a separate conversation.
You decide. Nothing is agreed until scope, coverage, limits, and exclusions are written into a service agreement you have read.
03Useful to have ready
Bring these and the first call gets a lot further.
None of this is required. It just means we spend the conversation on your actual situation rather than on discovery questions.
02
Who owns what today
Internal staff, an existing provider, a software vendor, or nobody in particular. Knowing where responsibility currently sits tells us most of what we need.
03
What is forcing the timing
An outage, an audit, an insurance questionnaire, a contract ending, an office move, or equipment reaching end of support.