Accountable technology partner
ICT Solutions
One accountable team keeps work visible and coordinates the systems and vendors involved.
01Where the day goes wrong
When nobody owns the whole system, small problems keep coming back.
People
Devices
Network
Cloud
Data
Vendor ping-pong
Your internet provider blames the firewall. The software vendor blames the network. Your team loses time coordinating both.
Maintenance drift
Patches, backups, renewals and device replacement happen late because responsibility is scattered.
Security gaps
Identity, endpoints, email, cloud and recovery get treated as separate purchases instead of one operating program.
02What we take responsibility for
Run the operation. Protect what matters. Modernize on purpose.
Run
Keep work moving
Support users, maintain devices, patch systems, manage networks and coordinate vendors.
Protect
Build operational resilience
Reduce risk across identity, endpoints, email, cloud, backups, training and incident readiness.
Modernize
Change without improvising
Plan migrations, refresh infrastructure and replace fragile systems without improvising the transition.
03Where we go deepest
For dental practices: protect the schedule and the patient data behind it.
Front desk, imaging, practice-management software, payments, internet and backups all have to work together. We support the technology and coordinate the vendors so your team does not become the integration point.
One connected practice environment
01Front desk
02Operatories
03Imaging
04Practice software
05Payments
06Internet & Wi-Fi
07Backups
ICT Solutions coordinates support, network, security, and vendors across the environment.
04Security context
The attack surface is changing. The fundamentals still matter.
That is why a security program has to cover patching, identity, people, recovery and response — not just one security product.
- Initial access
- 31%
In Verizon’s 2026 DBIR, vulnerability exploitation accounted for 31% of initial access in the reporting dataset.
- Breaches
- 48%
Ransomware was involved in 48% of the breaches analyzed in Verizon’s 2026 DBIR.
- Simulations
- 40% higher
In phishing simulations cited by Verizon’s 2026 DBIR, mobile entry points such as voice and text produced a 40% higher median successful-click rate than email.
Source: Verizon 2026 Data Breach Investigations Report Incident data analyzed covers November 1, 2024 through October 31, 2025. These figures describe the report’s datasets, not an individual organization’s probability of breach.
05How an engagement works
A defined operating rhythm, from first review to ongoing improvement.
- 01
Understand
Map people, systems, vendors and recurring pain.
- 02
Prioritize
Separate urgent risk from planned improvement.
- 03
Manage
Put support, maintenance and security into a defined operating rhythm.
- 04
Improve
Review what changed, what is aging and what should happen next.
Coverage, hours, response commitments, device and user limits, storage allowances, and exclusions are defined in the applicable service agreement.
06Who is accountable
Local accountability has a name.
ICT Solutions is headquartered in Ann Arbor and led by founder & CEO Nirav Desai. Technology support works better when responsibility is clear — from the person answering the issue to the person accountable for the relationship.
When you call ICT Solutions, a human answers.
- Founder
- Nirav Desai
Founder & CEO - Phone
- (734) 772-9499
- Office
- 2517 Jackson Ave, Suite #02
Ann Arbor, Michigan 48103
07Start the conversation
Tell us what is getting in the way.
Bring the recurring issue, the upcoming change or the security concern. We will help you work out what should be owned, what should stay with another vendor and what belongs in scope.
Or call (734) 772-9499 · A human answers