Dental IT · Ann Arbor
ICT Solutions supports the technology your front desk and clinical team rely on — workstations, network, internet, Microsoft 365, backups, security, and vendor coordination — while helping the practice improve HIPAA security readiness.
A practice does not lose an hour to a technology problem. It loses the appointments booked into that hour, the staff time spent working around it, and the goodwill of patients sitting in the waiting room.
Owners and managers need business-level clarity about what happened and what it will take to stop it happening again. Front-desk and clinical teams just need an easy route to timely help.
A workstation or server issue delays appointments and pushes the day back.
Imaging or X-ray software will not talk to the practice-management system, and each vendor points at the other.
Billing, communications, and payment systems are interrupted, and nobody owns the fix.
Backups are running, but nobody has confirmed that a restore would actually work.
HIPAA readiness is an intention rather than a documented risk assessment and a prioritized plan.
The same three responsibilities we take on for any organization, adapted to how a practice runs a clinical day.
Run
Support for front-desk, clinical, and administrative teams. Proactive monitoring and management of covered workstations and servers, patch and update management, and the network behind your imaging, practice software, and front desk.
Protect
Protection across users, devices, networks, cloud systems, and backups. Backup administration and recovery-readiness oversight for covered workloads — not just a backup job that reports success.
Modernize
Microsoft 365 or Google Workspace administration, planned email and cloud migrations, and equipment refreshes scheduled around your clinical calendar.
A practice depends on a stack that nobody sold you as a stack. When two of these disagree, the person who ends up refereeing is usually your office manager — between patients.
We coordinate with them on your behalf when that coordination is included in your agreement, and we keep one visible record of what was raised, what was done, and what is still outstanding.
ICT Solutions coordinates support, network, security, and vendor work across the practice environment.
Third-party dental applications remain the responsibility of their vendors; we coordinate with them when that work is included in your agreement.
HIPAA readiness is ongoing work, not a one-time purchase or a badge on a brochure. We examine the relevant administrative, physical, and technical safeguards, document the risk, and turn the findings into a plan your practice can actually work through.
Scope and data gathering. What systems, locations, and information are in scope, and who we need to speak to.
Interviews and evidence review. How the practice actually works day to day, alongside the documentation that already exists.
Technical review and risk analysis. Safeguards in place, gaps against applicable requirements, and what each gap means in practical terms.
Findings and a prioritized remediation plan. Ordered by risk and effort, so you can start on Monday rather than reading a report.
Leadership readout and follow-up guidance. A conversation with the owner or practice manager, in business language.
Where our responsibility ends. We can assess, advise, implement safeguards, support documentation, and help improve readiness. We cannot promise legal compliance, certification, or immunity from enforcement — those obligations stay with your practice, and some are worth reviewing with qualified legal or compliance counsel. Exact assessment scope, deliverables, and ongoing support are defined in the applicable agreement.
Including us. If a provider cannot answer these plainly, that is the answer.
When did you last confirm that a backup could actually be restored?
A backup job reporting success is not the same as a tested restore of your practice-management database.
Who takes responsibility when the practice software, imaging system, network, and hardware vendors disagree?
If the answer is "we raise a ticket with them," you are still the one coordinating.
What exactly is covered, what is excluded, and what hours does that cover?
Coverage, response commitments, device limits, and exclusions should be in writing before you sign, not discovered during an incident.
Is cybersecurity included in the managed IT price, or quoted separately?
Managed IT is not automatically a complete security programme. The inclusions should be stated explicitly.
Can you show me a documented risk assessment and a prioritized remediation plan?
If HIPAA readiness has never produced a document, it has not really been assessed.
Website development and digital marketing do not sit inside the managed dental IT scope. They remain available as separately defined projects.
Build or improve the practice website around clear services, location, trust evidence, and the action a prospective patient should take.
Plan search, AI visibility, landing experiences, and paid campaigns without implying that advertising influences assistant answers.
A focused conversation about your practice: what keeps interrupting the schedule, how many locations and team members you support, when a restore was last tested, and where responsibility currently sits across your vendors.
Or call (734) 772-9499 · A human answers