One
What we take on, in writing
Scoping the relationship before it starts — what is covered, what stays with another vendor, and what is deliberately out. No scope is agreed until it is written down.
01Who he is
A technologist who runs the business, not a salesperson who forwards tickets.
Nirav has spent his career on both sides of the work: designing and operating infrastructure and security, and then explaining it to the owners and managers who have to decide what it is worth. He founded ICT Solutions in 2025 to put that combination behind small and midsize organizations, with a deliberate focus on healthcare and dental practices.
01Managed IT
02Cybersecurity
03HIPAA readiness
04Backup & recovery
05Cloud & Microsoft 365
06Infrastructure
He works directly with owners and operational leaders — translating technical and compliance risk into decisions they can actually make, and keeping the plan tied to what the business needs next.
02At a glance
The short version, for people who are deciding whether to call.
ICT Solutions supports 100+ healthcare providers across multiple US states. Nirav is the person accountable for that work — not a name on a website who hands you to someone else after the first meeting.
03Where the experience comes from
Four roles, one consistent job: keep the systems working and the risk understood.
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01
ICT Solutions LLC — Founder & CEO · 2025–present
Built the business from the ground up — brand, service model, delivery team and client base — to give smaller organizations enterprise-grade IT, cybersecurity and compliance capability without an in-house department. Also led development of RIVA, an AI-assisted risk and vulnerability assessment capability used to find network security risk before it becomes an incident.
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02
The Knowledge Academy, UK — Global Head of IT Services & Technical Training Delivery · 2014–2024
Ran global IT services and technical training delivery for an international training organization: next-generation firewalls, 10 Gig backbone, SAN and Hyper-V failover clustering, GDPR and Cyber Essentials Plus, MFA, encryption, backup and disaster recovery. Managed hosting for seven business-critical applications and 27 websites supporting activity across 63 countries, and moved several hundred employees to secure remote working within one week at the onset of COVID-19.
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03
Monique Solutions Limited, UK — Director · 2009–2024
Led an SME-focused IT services business operating as a Microsoft Certified Gold Partner in Server Platforms, Network Infrastructure and Training. Directed engineers, scoped projects, prepared business cases and owned senior client relationships. The team closed 95.3% of support calls within SLA and cut engineer on-site visits by a third, lowering operating cost without reducing service quality.
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04
Earlier career — New Horizons, UK and Vibrant e-Technologies, India · 1999–2009
Senior technical trainer inside a global IT training organization and Microsoft Gold Partner, and IT management for a Microsoft Certified and Red Hat Certified partner operating out of Mumbai. The teaching years are why the explanations are plain rather than technical.
Across those roles the pattern repeats: infrastructure that has to stay up, security and compliance work that has to be documented well enough to show someone else, and stakeholders who need the decision explained before they approve the spend.
04What he owns at ICT Solutions
Three responsibilities he does not delegate.
Delivery runs on a team. These are the parts of the relationship the founder stays on.
Two
Risk translated into decisions
Reading the security and compliance findings with the owner or practice manager, and turning them into a prioritized list with cost, effort and consequence attached.
Three
The escalation that has nowhere else to go
When something is unresolved or a vendor is not moving, the relationship escalates to him. That is a working practice, not a response-time commitment.
05Certifications and education
Credentials earned on the way, listed with their dates.
Certifications describe training completed at a point in time. They are listed here with the year they were earned rather than presented as current vendor status.
- 01
CCNA: Data CenterCisco, 2014.
- 02
CCNP: Routing & SwitchingCisco, held since 2001.
- 03
CCSA: Check Point Certified System AdministratorCheck Point, 2001.
- 04
MCSE and MCITPMicrosoft, across the 2000, 2003 and 2008 tracks; MCITP in 2008.
- 05
Microsoft Certified Trainer (MCT)Microsoft, 2001.
- 06
PRINCE2 Practitioner and ITIL v3 FoundationProject delivery and service management, both 2009.
- 07
Bachelor of ScienceSouth Gujarat University, Gujarat, India, 1997.
06In his words
Most technology problems are really ownership problems.
“When I walk into an organization that is frustrated with its technology, the systems are rarely the whole story. Nobody can say who owns the backup, who owns the firewall, who is supposed to notice when a patch fails. Everyone assumes it is somebody else’s job.”
“So we start by writing down what we own. Then we fix what is actually breaking, and we tell you honestly what the risk is — without pretending any product makes it disappear. That is what Simplify, Strategize, Secure means in practice.”
“And when you call, a human answers. After twenty-five years of this, I still think that is the part most people are actually buying.”
- Founder
- Nirav Desai
Founder & CEO - Phone
- (734) 772-9499
- linkedin.com/in/nirav-desai
- Office
- 2517 Jackson Ave, Suite #02
Ann Arbor, Michigan 48103
07Start the conversation
Talk to the person who will still be accountable in year three.
A first conversation covers your current environment, the problems that keep recurring, and where responsibility sits today. No obligation, and no scope is agreed until it is written down.
Or call (734) 772-9499 · A human answers